{{APP_NAME_FORMAL}} Support Center

⚠️ Important Legal Notice: {{APP_NAME_FORMAL}} is a standalone media player only. It plays user-supplied playlist files in M3U and Xtream Codes format. We do NOT provide, host, sell, resell, distribute, promote, endorse, or condone any IPTV services, channels, movies, series, EPG, live streams, or any other media content. We are NOT an IPTV service provider. All content is sourced entirely by you, the user. You are solely responsible for ensuring all content you access is legally obtained.

📧 Contact Us

Email: {{CONTACT_EMAIL}}

Discord: Join our Discord Server for community support, updates, and discussion.

Response Time: We typically respond within 24–48 hours.

Business Hours: Monday–Friday, 9 AM – 6 PM (local office time).

Note: We can only assist with app functionality (the media player itself). We cannot help with content, channels, providers, streams, or playlist sources — these are entirely your responsibility.

🔧 Common Issues & Solutions

Where do I get channels or content?

{{APP_NAME_FORMAL}} is a media player only. We do NOT supply, sell, distribute, promote, endorse, or condone any content or IPTV services. You must:

Source your own legally obtained playlist or provider credentials,
Ensure you have the legal right to access any content you load,
Comply with all applicable local, national, and international laws,
Add your playlist/credentials in the app's settings.

We cannot recommend, suggest, or provide any content sources.

My playlist won't load — what can I try?

Verify your M3U URL or Xtream credentials are valid and active,
Check your internet connection (Wi-Fi vs. cellular),
Make sure the URL is accessible (not blocked by firewall/VPN/ISP),
Confirm your source is not rate-limiting your requests,
Ensure your playlist is in proper M3U format or uses valid Xtream Codes endpoints,
Try refreshing or reimporting the playlist.

Note: Playlist and content issues are related to your source, not our app. We cannot troubleshoot content or provider problems.

How do I manage my app subscription?

In-app subscriptions unlock premium media player features only — they do NOT include any content, channels, or streaming services. Subscriptions are managed by the App Store:

iOS: Settings → [Your Name] → Subscriptions

For billing issues, please contact Apple Support.

Streams buffer or stop playing — why?

This is typically related to your content source or network — NOT the app itself:

Some sources issue tokenised/expiring HLS links that may refresh or expire quickly,
Network drops or low bandwidth can interrupt playback,
Rate limits or concurrent-stream limits from your source may cut sessions,
DRM or geo-restrictions can block or end streams,
Try another stream or contact the source of your content if it persists.

Note: The app does not host, cache, or control any streams. All playback depends entirely on your content source and internet connection.

EPG is missing or wrong — can you fix it?

EPG data is provided by your playlist/content source (NOT by {{APP_NAME_FORMAL}}):

Some sources do not include EPG or require a separate EPG URL,
EPG may be incomplete or outdated depending on the source's data,
Please check your content source's documentation or contact them directly.

We have no control over EPG data or any third-party content.

How do I delete my playlists and local data?

All your data is stored exclusively locally on your device:

Remove playlists from within the app settings, or
Uninstall the app to remove all locally stored playlists, credentials, and viewing history.

We do NOT store your playlists, credentials, viewing history, or any content data on our servers. We have zero access to your data.

📱 App Information

App: {{APP_NAME_FORMAL}}

Type: Standalone Media Player (NOT a content or IPTV service provider)

Rating: {{APP_RATING}}

Last Updated: {{LAST_UPDATED}}

Analytics Provider: {{ANALYTICS_PROVIDER}}

Subscription Provider: {{SUBSCRIPTION_PROVIDER}} (for app features only, NOT content)

Storage: {{STORAGE_PROVIDER}}

App Store: Download on the App Store

Discord: Join our Discord Community

🐛 Report a Bug

Please include:

Device model and iOS version,
Steps to reproduce,
Screenshots (if applicable),
Expected vs. actual behavior.

Send bug reports to: {{CONTACT_EMAIL}}

Note: We can only address issues related to the media player app itself. We cannot assist with content, providers, streams, or playlist sources.

💡 Feature Requests

We'd love to hear your ideas for improving the media player. Share suggestions at {{CONTACT_EMAIL}}.

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